FareFlow
Coming Soon

Never get stuck at the ticket machine again.

A step-by-step guide for Japan's ticket machines, in your language. We're building it now — tell us what tripped you up, and we'll let you know the moment it's ready.

Notify me when it's ready →
The problem

Ten minutes at a machine can ruin the first hour of a trip.

At Shinjuku Station, we watched a family spend over ten minutes stuck at the ticket machine — unsure which button meant their destination, whether they needed a new ticket or just more balance on their card. A staff member stepped in to help. The line behind them kept growing.

Japan's ticket machines already show multiple languages. The problem isn't the words on screen — it's knowing which screen to go to next.

17.4%
of visitors to Japan struggled with station signage or communication (JNTO survey)
10+ min
observed at a single machine before staff stepped in, at Shinjuku Station

What we're building

CONCEPT PREVIEWthe flow below isn't live yet — it's what we're designing next

Scan

Scan the code posted on the ticket machine you're standing at.

Follow

See your next step, written simply, in your own language.

Go

Get your ticket and head to the platform — no app, no sign-up.

Help us build it

One question, then your email — that's it.

What have you gotten stuck on at a Japanese ticket machine?
Your email
No spam — just one email when FareFlow is ready to try.

You're on the list.

We'll email you the moment FareFlow is ready to try at Shinjuku Station.